SUPPORT
We’re on your team.
Need help with Hoops? Email support@blacknosaur.com. Please include your device model, software version, and a short description of what happened.
Frequently asked questions
How do I restore Hoops Pro?
Open Settings in Hoops, choose Hoops Pro, then tap Restore Purchases. Use the same Apple Account that originally purchased Pro. You will never be charged again for restoring it.
Is Hoops Pro a subscription?
No. Hoops Pro is a one-time purchase that permanently unlocks Pro features for your Apple Account.
Where is my game history?
Game history is a Pro feature. If you already purchased Pro and history is locked, restore your purchase from Settings.
Does Hoops need an internet connection?
The scoreboard works offline. An internet connection is required to buy or restore Hoops Pro through the App Store.
How does iCloud sync work?
Hoops syncs your game and player data through the iCloud account on your Apple devices. Make sure iCloud is enabled and each device uses the same Apple Account. Blacknosaur Labs cannot access this data.
How is my data handled?
Games and player names stay on your devices and sync through your private iCloud account. Read our privacy policy for full details.